Refund Policy

*Please note: There is a 24 hour grace period for refunds. There are no refunds of the fee once we've begun processing your file. We begin processing all files within 24-48 hours.

Payment of the fee does not guarantee that you will qualify for a grant. Your fee pays for our review and application service. Any requests for information from our team will come via email and need to be responded to within 3 business days so that we may fulfill our responsibility to complete this process within our designated timelines. We can not guarantee completion within our designated timeline if there are excessive delays from your business responding to our requests for additional documents. You are able to View Your File at any time and upload incomplete documents through our Check Status online portal.

Failure to upload all required documents will render a review summary result of 'ineligible for grant funding'. However our review will be complete and services rendered with or without all the required documentation from your business at the end of the guaranteed period. You will be able to download your business summary, finance review and competitive research based on the information you provided us.

If you did not request this paid service, or it does not meet your expectations as described above then you must request a refund within 24 hours of your fee payment. Refund requests must be made using our online form here.